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Term & Conditions
How do we deliver to you?
Deliveries are either made
by Royal Mail Second Class or First class. Orders sent
by courier will be delivered Monday to Friday between 9.00am and 5.00pm and some of order
are requireed someone to receive and sign for the delivery.
How long will it take
to get to me?
In Stock Orders
In Stock Orders are normally dispatched within 48 hours.
PLEASE HOWEVER ALLOW UP TO 2 TO 4 WORKING DAYS FOR DELIVERY. Saturday, Sunday and
Bank holidays are NOT included.
Out Stock Orders PLEASE HOWEVER ALLOW UP TO 7 TO 10 WORKING DAYS FOR DELIVERY. Saturday, Sunday and
Bank holidays are NOT included.
We will notify you of any change of
delivery by e-mail or telephone providing that we have your correct details with
the order. All order tracking enquires must be sent by email to info@4ebaytraders.com.
Delivery Charge
The delivery charge is free ONLY apply to these customers from UK. international buy will need pay for extra cost for their orders. we will contact you for the extra cost.
How long will it take to get to
me?
Orders received by 2pm are normally dispatched the same day, most
within 48 hours. Please however allow up to 2 to 4 working days for delivery as we do
rely on Royal Mail for smaller items. Saturday, Sunday and Bank holidays are not
included.
We will notify you of any change of delivery by e-mail or
telephone providing that we have your correct details with the order.
What happens if you are not happy with your purchase?
Should you be unhappy with your purchase and wish to cancel your order for
whatever reason you must INFORM US IN WRITING BY FAX OR EMAIL (all these contact
details appear on every page of our website) within 7 days of the date that the
equipment was delivered to you (We no longer accept notification by telephone)
you will be entitled to a full refund of the cost of the goods, as long as
the equipment is returned in its original packaging, complete, unused and with
proof of purchase from us. Any goods correctly supplied will no longer be
accepted for return without written notification within seven days of delivery
or in any event after seven days of delivery if no written notification has been
supplied.
Please note that you are responsible for the return of any
equipment and YCUS Ltd can accept no responsibility until we receive the
equipment. You are responsible for any costs incurred in returning any goods to
us. ALL RETURNS MUST BE SENT BACK TO US RECORDED DELIVERY. IT IS IMPOSSIBLE
FOR US TO TRACK ITEMS SENT STANDARD MAIL.
Should any parts be
missing, damaged or consumable items be used in whole or part, we reserve the
right to make a deduction from any refund due to you for the whole value of the
missing, damaged or consumable item.
Any refund will only be credited to
the credit or debit card used for the original purchase and will only be made
after we have received the goods and they have been inspected and confirmed as
satisfactory by us.
Please allow 30 days for the refund to reach your
account.
What happens if my purchase is faulty?
You must notify us in writing within 7 days of delivery of any faults
or defects, describing any problems that you are experiencing.
Responsibility for any product returned remains with you until such time as
we receive it.
Goods returned must be adequately addressed and packaged so
as to prevent any damage.
This warranty covers any faults or defects that
are due to faulty design, manufacture or workmanship. It does not cover against
misuse, neglect, wilful damage, modification, adaptation, overloading or repair
unless authorized by us in writing. It also does not cover any consequential
loss due to a product failing.
Consumable items such as batteries, lamps,
fuses etc. are not provided for under this warranty.
Goods returned under
this warranty may be repaired or replaced with goods of similar specification at
our discretion. Goods provided as replacement may be reconditioned as opposed to
new.
Goods will not be repaired or replaced until such time as any sums due
to us in respect of those goods have been paid in full.
Important
information relating to your order
Any information shown on this web
site, including prices does not constitute an offer to enter into a contract or
agreement. In the event that you send an order by means of this web site for any
goods or services, your order shall constitute an offer for those goods or
services selected. YCUS Limited is not obliged to accept your order.
Please note that:
Orders will only be accepted from within,
and for delivery within, the United Kingdom.
Whilst this web site is updated
as frequently as possible, the information and pricing is believed to be correct
at the time of publishing, errors & omissions excepted.
Any goods and or
services shown on this web site are subject to availability. We reserve the
right to substitute any items ordered for a similar item of equivalent or
greater value.
The product descriptions and images on our website are only
representative and actual products may differ slightly in design.
No
statement on this web site shall be deemed to affect your statutory rights as a
consumer.
What will we do with your private
details?
Maintask Limited will hold any information that you provide
on this web site. Information supplied by you may also be used to send you
information about our products and services from time to time, subject to any
objection or preference that you may indicate when submitting your details to us
via this web site.
Will we give this information to anyone
else?
We will not disclose your information to anybody else unless
ordered to do so by a recognised court order
SECURITY
Every on-line transaction made within The
CyberMarket online-store is transmitted across the Internet using SSL (Secure
Socket Layer) encryption. This industry standard method ensures that information
sent from your browser is scrambled whilst in transit and decoded when it
arrives on our server.
We take the issue of security very seriously and
have taken every step possible to protect you. Our servers sit behind a state of
the art hardware firewall and the computer that handles the card services is not
accessible from the Internet. We have employed the services of one of the
country's leading secure transaction providers, ishop, to ensure that security
remains as tight as possible. We have made buying from this store as secure and
simple as possible.
The store has a virtual shopping basket, which
stores items placed within it for up to four hours. Each item for sale will have
an 'order' button. When you press this button you are taken to the
order-processing page where the item will be automatically added to your basket.
You can input a quantity for each item you are purchasing, decide to continue
shopping, remove an item from the basket, or check out and place your secure
order. It is at this time you would be asked for your name and address and then
your credit card details.
From within the store you can view items in
the shopping basket and amend them accordingly simply by going to the 'show
order' section. Common reasons for problems when pressing the 'order' button
are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow
secure connections.- Speak to the system administrator at your office. They will
either fix the problem or you will have to order from another location. All
items ordered online from 4ebaytraders.com are supplied on a business to
business basis.
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